We were more than willing to refund the payment if that is what the customer ultimately desired, but our sales representative received no clarifying response when reaching out to the customer with a possible solution.Please see attached.Thank you,Melissa N, AR Clerk80 ext. Central scotland police complaints process. Our business relationship with them began in March of 2016 and they have placed two other orders with us with no issues if the customer had communicated more with our sales representative they would have found no need to involve these two organizations. Tri nguyen day vox Tottenham new training ground completion page. On August 25th, our sales representative reached out again asking how the customer would like to proceed and again received no response.With still no response to us, the customer filed their complaint with the and a chargeback with Meritus Payment Solutions on August 26th. Our sales representative responded again on the same day stating we would refund all charges, but if the customer would like to continue with the order we would waive the processing fee and asked for clarification on which option the customer would like to pursue, to which the customer never responded. Our sales representative sent a reply the same day apologizing for the error and asked for a new payment form to be completed and explained we would void the transaction and charge the new method of payment.On August 9th the customer sent a request to our sales representative for the order to be canceled. They also stated they had not wanted the card on the invoice charged but they wanted to use a different card. Correspondence ended with the Product Design department on August 11th when the customer stated they had decided to source it through another company.Back August 5th the customer replied stating because the order was not 100% finalized due to the small changes needing to be made on the label they had not expected to be charged yet. Several emails were sent back and forth with the customer attempting to give us access to a file in Dropbox with the new label design but we were unable to access it each time. We then proceeded to charge the card they had noted on their approved invoice.The customer was in contact with our Product Design department beginning on August 5th. Our sale representative responded back stating that would be fine and to email our Product Design department and they would get that taken care of. The last four digits of the card and the name on the card are listed on the invoice to indicate which card we are charging.On August 4th our customer approved their invoice stating everything was good to go except for a few minor changes they would like to have done to the label. We do not charge a.Ĭredit card before the customer has given us the approval. It is our policy that all orders are paid in full up front, all refunds must be approved by an owner, and if it is the customer’s mistake we do not refund the processing fee. Worst gym on record! Deceitful and terrible equipment.We received the following email and attachments from the business regarding this complaint. I paid because there was no option to leave a complaint or get in contact with anyone. I never received and communication other than chasing for my money and then got slapped with late fees. not what the manager promised and extremely disappointing! I cancelled my direct debit again and yet again emailed anytime fitness regarding fees. I then received a message that my last payment would be. I was happy with this as it left one calendar months notice. The manager said she couldn't authorise my memberships end until 31st of march 2023 and that the final payment would be taken in April 2023. I decided at this point to go into the club and talk to the manager about ending my membership in person. Then only to receive contact from the club to say there's a payment problem. As I assumed my year membership was at an end I cancelled my direct debit with the club. Two months passed and I haven't heard about my membership request. Another local gym offered better facilities and more value for money so I decided to submit an end of membership request via email and online using their website (February 2023). Lots of broken equipment, lack of classes and just general wear and tear of the gym. Over months of using this gym the facilities declined. Everything was rather up together and equipment good for the price of the membership. Joined Anytime Fitness Cosham March 2022. We received the following email and attachments from the business regarding this complaint. Terrible experience at Anytime Fitness Cosham
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